I will share with you my experience up to date. I called regarding a similar incident which was reported on 17th July. I had called 121 to complain about my e-speed line and also my modem which needed replacing. I was told by the operator that it was a weekend and tech support would not be available until the weekday and they gave me a ticket number and asked me to wait until someone comes over.
2 Weeks later still no one i went to Telbru Headquarters together with my modem as i knew it needed replacing and purchased a new one. They gave me a brand new ‘TP-LINK’ adsl2/router a different one from the previous hwa wei router i had before. I came home to test out the modem and kept getting intermittent connections meaning every few minutes or so i would be getting no internet at all.
So i came back to TelBru HQ kedai ku on July 27th where i got the modem and asked them to test it out and it was fine.They said it must be my line. Then i informed them i had already made a complaint regarding that and no one has came to my house yet. So the lady there in charge was nice enough to give me a form to fill out and asked me to write about my complain and assured me that they will send someone to my house by today as they have marked it URGENT! she also agreed with me that 2 weeks is quite a long time to wait and that it was normal since they only have two service team. “TWO SERVICE TEAMS FOR WHOLE OF BRUNEI?” anyways i got home and waited and waited still nobody showed up up til now. i called in again recently to follow up on my so-called URGENT REQUEST. They told me that service team is out right now but cant guarantee that they will come to my house today. My question is why does TELBRU outsource their off-site service team to incompetent people who think letting customers wait for 22 DAYS is acceptable?
I feel cheated considering i paid for a new modem and paying the monthly subscription of $105 of espeed and NOT getting anything at all? Do you think this is RIGHT?
This post was submitted by living_in_dark_ages.